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Please email our Customer Support team at with your order number and updated address as soon as possible, as we can only make changes to orders that have not yet entered the packing process. Please note that changes may be limited during periods of high order volume, such as product launches and promotions.

Please contact our Customer Support team at with your order number, and we will do our best to help you.

We aim to deliver all items in one shipment. However, different shipping options may be used depending on the product, and therefore, some items may be shipped separately. Once an item has been shipped, you will receive a shipment notification email.

We do ship to P.O. boxes using postal services only, but please note that any package addressed to a P.O. Box may be delayed, not covered by our Service Guarantee, and may require an address correction charge. We do not ship to Army Post Office (APO) or Fleet Post Office (FPO) addresses at this time.

Please send an email with your order number to We can only cancel orders that have not yet entered the packing process.

If you have created an account on, you can log in to view your order history and tracking links for each order. Once the tracking number is updated, you will receive an email with a tracking link. Please note that for out-of-stock products, we may ship your order from other warehouses such as Amazon and eBay and use their logistic providers like Amazon Fulfillment. Due to the third-party information delay, tracking information may not be available immediately, but please feel free to contact us at any time for delivery updates.